Terms of Use

Discover the GOLAVIYA  experience!

 

GOLAVIYA” is owned & managed by GOLAVIYA HOUSE (GOLAVIYA/Company/we/us/our) having registered office at The Galleria hub-2, Near yogichowk circle, Yogichowk, Surat.395010. Use of the portal www.golaviya.com  (“website”) by the customer (you/your) is subject to the terms and conditions contained herein.

We are passionate about providing you with an exceptional shopping experience and thus, to ensure transparency, we have crafted these Terms and Conditions. By accessing and using our website, you (any artificial or legal person) signify your acceptance of these terms contained herein. We encourage you to read them carefully before proceeding with your purchase. Your satisfaction is our top priority, accordingly, in case of any questions or concerns regarding the terms or any other aspect of our services, our team is here to assist you at every step of the way on golaviyahouse@gmail.com  or +91 8849343897.

 

  1. GENERIC
  • By accessing, browsing or otherwise using the Website; you declare to have carefully read, understood and agree to be bound by the Terms of Use.
  • By agreeing to the Terms of Use, it is hereby confirmed that you are an adult (18 or above) and are legally capable to enter into binding contracts in relation to this website. Any person, below the age of 18 years, accessing our website, is deemed to have done so under the supervision of his/her parent/s or legal guardian and that such parent or guardian has read the Terms of Use and signifies their assent to the same.
  • Any person accessing the website on behalf of any corporation, company, institution, association (“entity”), is deemed to have been authorised by such entity to do so and that such entity agrees to Terms of Use.
  • We retain the right to deactivate a user’s account in case such user is a minor (below 18) and is accessing the website not under the supervision of his/her parent/s or legal guardian or is not authorised to access the website by any entity on whose behalf the user is accessing the website.
  1. COMPLIANCE REQUIREMENTS

Every User of the Website shall comply with all the applicable laws, including but not limited to the Foreign Exchange Management Act, 1999, notifications issued there under the Exchange Control Manual issued by the Reserve Bank of India, Customs Act, 1962, Information Technology Act, 2000, Prevention of Money Laundering Act, 2002, Foreign Contribution Regulation Act, 1976, Income Tax Act, 1961 and shall include any amendments, notifications and Rules thereof under the aforesaid enactments applicable for using the Website or making any purchase through the Website.

  1. GUEST LOGIN/ ACCOUNT LOGIN

User doesn’t need to sign up on the website or have an account to buy the products. Even though if user wishes to sign up on the website, it is advisable to do so through email address. The purchase can be made by just providing valid e-mail address, mobile number and other details required at the time of checkout. Signing up on the website is recommendable as it makes it convenient for users to keep track on their orders, returns & cancellations, etc by logging into their account

  1. CONTENT LIABILITY

Golaviya House provides users with the opportunity to post and exchange opinions, information, and content in certain areas of our website. However, we do not actively monitor or control the content posted by users and do not assume responsibility for the accuracy, completeness, or legality of such content.

By accessing and using our website, you acknowledge that:

  • User-Generated Content:Any content, including but not limited to comments, reviews, photos, videos, and submissions, posted by users represents the views and opinions of the individuals who post them. We do not endorse or guarantee the accuracy, reliability, or quality of user-generated content.
  • Content Moderation:While we do not pre-screen or review user-generated content, we reserve the right to monitor, edit, or remove any content that we deem inappropriate, offensive, or in violation of our terms of service. We may also take appropriate action, including suspending or terminating user accounts, in cases of repeated violations. We shall not be liable for any User Content or other content posted on our website by users or third parties.
  • Covenants:Users represent and warrant that they have all necessary rights, licenses, and permissions to grant the abovementioned rights to their User Content, and that the User Content does not infringe upon the Intellectual Property Rights of any third party or does not breach any applicable Indian law or the Website’s policies or guidelines or Additional Terms or the content and material. By posting content, users grant us a non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any form, media, or technology, whether now known or hereafter developed.
  1. iFRAMES

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our website.

  1. TRADEMARK & COPYRIGHT

All Intellectual property rights in the products, website content; including but not limited to text, graphics, logos, images, audio clips, digital downloads, software, and materials that appears on our website belong to or licensed to Golaviya House. You are not permitted to reproduce, distribute, display, modify, transmit, reuse, repost, or create derivative works of any part of our website or products for commercial purposes without our prior written consent. Any use of our website and its content for purposes other than personal and non-commercial use, is prohibited and protected under the copyright act, and any such case or person can be prosecuted by law.

  • All trademarks, trade names, logos, and trade dress displayed on this website ("Marks") are the trademarks of the company or its affiliates whether registered or not. Users are prohibited from using any Marks without the prior written permission of the company or the respective owners of the Marks.
  • All content included on this website, including but not limited to text, graphics, logos, images, videos, audio clips, data compilations, and software ("content"), is the property of Golaviya House and are subject to copyright. Users may not reproduce, distribute, modify, transmit, display, perform, or create derivative works of any content without the prior written consent of the company.
  • Golaviya House grants users a limited, revocable, non-exclusive, and non-transferable license to access and use this website and its content solely for personal and non-commercial purposes. This license does not include the right to,
  1. Modify or download any content (except caching or as necessary to view content)
  2. Make any commercial use of the content
  3. Use any data mining, robots, or similar data gathering or extraction methods.
  • Nothing contained in this website should be construed as giving you any right or license to any of the intellectual property on or associated with this website.
  1. DISCLAIMER
  • While we strive to provide accurate and up-to-date information on this website, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
  • In no event will we, our officers, agents, employees and directors be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
  • Through our website, you are able to link to third-party websites and we are not in any way responsible for the Terms of Use or content of such websites/Applications and expressly disclaim all liability associated with the content and use of these websites/ Applications. We have no control over the nature, content, and availability of those sites/ Applications. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Thus, you are encouraged to read all the policies of each and every linked website/Applications before accessing any of them. We shall not be responsible in any manner whatsoever, for any risk associated thereof with the access and usage of such linked third-party websites/ Applications.
  • Every effort is made to keep the website up and running smoothly. However, Golaviya House takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
  • We reserve the right to modify these disclaimers, terms and conditions or any other policies crafted on our website from time to time to reflect changes in our practices or legal requirements, effective upon posting of an updated version of such policies on the website without any intimation regarding same. Your continued use of the website after any such changes constitutes your acceptance of the new terms. We kindly ask that you take the time to review these policies before making any purchase, to be aware of any updates or changes. We appreciate your cooperation in this matter.
  • Golaviya House reserves all rights not expressly granted in these Terms of Use.
  1. ORDERING
  • You understand that by ordering a product, you are entering into a binding contract (contract of sale) with us to purchase the product using the facilities available on the Website.
  • You can select any product of your choice from the product order page of the Website and add it to the shopping cart or wish list. Placing a product in the shopping cart or wish list does not reserve the product. To purchase any product added in the shopping cart, you must provide the shipping address within India along with all other details as required and make the pre-payment.
  • After the order has been placed and confirmed by our website, you will receive an email/SMS informing you of the order confirmation. The email or SMS will also provide you with details of your order including order ID, information on the products ordered, as well as the expected delivery time. You shall not be able to change the email address or mobile number or any other details provided at the time of checkout once order has been placed on the website.
  • Please note that the contract of sale is not concluded on receipt of order confirmation by you but on dispatch or shipment of products by us to the shipping address provided by you. Once your order has been shipped, shipment confirmation and a tracking link shall be sent to you.
  • You confirm that the products ordered by you are purchased for your internal or personal use and not for re-sale. You authorize the Company & Website to declare and provide declarations to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the Website.
  • We retain the right to refuse or cancel the order you place with us, at any time for any reason. Products that are marked as 'Out of Stock' are not available for purchase.
  1. PRICING OF THE PRODUCTS
  • The availability and pricing information of the products are listed on the product display pages of the Website. All references to Rupee on this website are in Indian currency. Prices are subject to change at any time, without any notification or intimation and all such rights are reserved by Golaviya House. Prices of products are only available for sale within India. No product can be sold for Indian prices outside the country.
  • The prices displayed on the website are inclusive of GST or any other applicable taxes unless stated otherwise. The price of products offered by the website is either equal to or lesser than the Maximum Retail Price ("MRP") i.e., the discounted rate prescribed for those products. The MRP and other statutory declarations will be mentioned on the products or on its packaging in accordance with applicable laws.
  • The pricing of products in your shopping cart will consistently mirror the latest price showcased on the product display page. However, adding a product to the shopping cart or wish list does not secure the price, promotional offers, or shipping charges as displayed at that specific moment. Please be aware that the price of a product may fluctuate, either increasing or decreasing, from the moment it is added to your shopping cart or wish list until the point of actual purchase. In the event of a pricing error or discrepancy, we reserve the right to cancel or refuse orders placed at the incorrect price.
  • PAYMENTS

Please refer to our Payment Policy for detailed information on various payment methods available and processing of a transaction.

  • RETURNS AND REFUNDS

Please refer to our Returns and Refunds Policy for detailed information on returning products and requesting refunds.

  • TAXES

The liability to pay all the taxes, including but not limited to cesses, any other fees, costs and charges levied on the products on their sale, unless otherwise stated, shall be of the customer. The customer agrees to pay all such taxes and charges as and when applicable.

  • COMMUNICATIONS

You will be required to provide a valid email address and phone number to place orders on the website. By registering your email address and phone number with the website, you consent to be contacted by us via email, phone calls or SMS notifications for any information regarding orders or shipment confirmation, delivery, payment or offer related news, updates or otherwise. You can opt-out of receiving our marketing emails. To stop receiving our promotional emails, please email us at www.golaviya.com or contact our support team on +91 9429692401. It may take about 10 business days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

  • CAPTIONS

The various captions used in these Terms or elsewhere in any policy are for convenience purpose only and may not be used to interpret the provisions thereof. In case of captions and the related text conflicts, the text will prevail.

  • LIMITATION OF LIABILITY

We, our affiliates, officers, directors, employees, agents, and representatives shall not be liable for any content posted by users or for any loss or damage arising from the use of such content. Users acknowledge and agree that they use our website and interact with user-generated content at their own risk. To the fullest extent permitted by law, we shall also not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or website, including but not limited to:

  • Any decision, action or inaction taken in reliance on the information in, or connected with, this site.
  • No return for the discounted products during the end of season sale.
  • Your use or misuse of this website or any information or any content contained in this website.
  • The loss of confidentiality or modification of any information or content transmitted from this website.
  • Any defect, technical problem or virus attached to or arising from this website or the server.
  • Any injury, illness or allergic reaction you or any other person may sustain due to leather, fabric, embellishments, or usage of any of the products bought through this website.
  • The products displayed being unavailable at any time.
  • Your inability to access or use the website or any content on the website.
  • INDEMNITY

You agree to indemnify and hold Golaviya House, its affiliates, officers, directors, employees, agents, and representatives harmless from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of our website;
  • Any content you submit, post, or transmit on or through our website;
  • Your violation of these Terms of Use or any applicable laws or regulations;
  • Any infringement of intellectual property rights or other proprietary rights by you;
  • Any breach of contract or warranty by you;
  • Any third-party claims arising from your use of our website or services.

This indemnity obligation will survive the termination of your relationship with Golaviya House and your use of our website or services.

  • TERMINATION

Golaviya House reserves the right to terminate or suspend access to the website or products provided herein, with or without cause, at any time and without prior notice. Grounds for termination or suspension may include, but are not limited to; violation of the terms and conditions outlined herein, breach of applicable laws or regulations, unauthorized use of the website or its content, conduct that is deemed harmful, offensive, or disruptive to other users or the operation of the website. Termination or suspension of access may result in the loss of access to account information, user content, and other data associated with the user's account. Golaviya House shall not be liable to users or any third party for any damages, losses, or expenses incurred as a result of termination or suspension of access to the website, products, or services. Users acknowledge and agree that Golaviya House may terminate or suspend access to the website at its sole discretion and without liability. Termination of access to the website shall not affect the validity or enforceability of any provisions of these Terms of Use that are intended to survive termination. Users who believe their access to the website has been terminated or suspended unfairly may contact our support team. Appeals will be reviewed by Golaviya House and decisions regarding reinstatement of access will be made at the sole discretion of Golaviya House.

  • FORCE MAJEURE

Notwithstanding anything contained in these Terms or elsewhere, we shall not be held responsible for any loss, damage occurred to you if such loss, damage is attributable to a Force Majeure Event. A "Force Majeure Event" means any event that is beyond our reasonable control and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, terrorist attacks, war, acts of government, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.

  • SEVERABILITY

If any provision of the policies, is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions of that policy will remain in full force and effect to the fullest extent permitted by law. The invalid provision shall be replaced by a valid provision that comes closest to the intention underlying the invalid provision.

  • REPORTING INFRINGEMENT & ABUSE

Golaviya House respects the intellectual property rights of others and expects users of this website to do the same. If you believe that any content on our website infringes upon your copyright or trademark rights or other intellectual property rights, or that any content posted on our website violates your rights or is otherwise inappropriate or objectionable, please contact us immediately at golaviyahouse@gmail.com. We will promptly investigate and take appropriate action in accordance with our content moderation policies.

  • GOVERNING LAW & JURISDICTION

 These terms and conditions and all the other policies on our website shall be governed by and construed in accordance with the laws of India and the courts in Mumbai only shall have exclusive jurisdiction to resolve any disputes.

  • GRIEVANCE OFFICER

Golaviya House hereby designates Mr. Nirdesh Talaviya as the Grievance Officer ("Officer") to address any grievances or concerns related to the content, products, or services provided on this website. Users may contact the Grievance Officer by email at golaviyahouse@gmail.com or by phone at +91 8849343897. Golaviya House reserves the right to modify the contact details of the Grievance Officer or designate a new Grievance Officer as deemed necessary. Any such changes will be posted on the website without any intimation.

  • CONTACT INFORMATION

If you have any questions or concerns regarding the Terms & Conditions, please contact our support team at golaviyahouse@gmail.com  or +91 8849343897.